Frequently Asked Questions

Everything you need to know about shopping with BAN.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but usually arrive within 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email confirmation with a tracking link to monitor your package's journey to your doorstep.

Are your materials sustainably sourced?

At BAN, we prioritize ethical manufacturing and use organic cotton and recycled fibers in over 60% of our current collection.